How can I return/exchange an item that I purchased online?

How can I return/exchange an item that I purchased online?

We apologise for any inconvenience this may have caused and would love to assist you as soon as possible.

Please read below for all of the information regarding returns, refunds, exchanges, faulty items and, how to return your item(s).

Top Livin Limited ACN 600 787 513 (LIVIN)

  • Full refund, size exchange or credit note available for all full price items.
  • Sale Items are eligible for an online store credit only, unless the item is faulty and meets our criteria for a refund.
  • Customers have 14 days from the date of delivery to return their order. In saying that, we understand that there are circumstances that make this hard and we will take this into consideration.
  • Returned items must be unworn and in their original condition. All original tags must remain attached.
  • Original shipping costs are non-refundable. You will be responsible for paying shipping costs to return your item.
  • We will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by courier or postal service.

How to return your item(s)

We apologise for any inconvenience this may have caused you, but rest assured we will get this sorted out for you as soon as possible.  Please click the self service link below. You will need to input the email you used for your order.

  1. Self-Service Returns

Faulty Items

Please follow the above process, and we will be in touch with you as soon as possible. We apologise for any inconvenience.

Feel free to email orders@livin.org if you have any queries. 

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