How long does it take for someone to respond to my ticket?
We attempt to get back to everyone in a timely manner and do our absolute best to assist you as soon as we can. Please allow up to 2 business days for one of our support team to be in touch, although it is likely to be much quicker than this.
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I /someone I know needs help now
LIVIN does not provide crisis intervention or counselling; however, we always want to do our best to help point you in the right direction. Are you having a tough time? Struggling? Need someone to talk to right now? The following services are there ...
Does anyone check or reply to your social media messages/comments?
Our social media is monitored, and while we do our best to respond to everyone, we cannot guarantee a response. Please check out our FAQ’s in the LIVIN Help Desk to find out more information or you can submit a ticket below, and one of our support ...
How do I become a LIVIN Legend/Ambassador?
If you want to find out how you can become a LIVIN Legend, please get in touch with by submitting a ticket through the LIVIN Help Desk below and someone from our support team will be in touch with you within 2 business days.
Where can I go to get help for myself or a loved one?
LIVIN does not provide crisis intervention or counselling; however, we always want to do our best to help point you in the right direction. Are you having a tough time? Struggling? Need someone to talk to right now? The following services are there ...
How can I return/exchange an item that I purchased online?
We apologise for any inconvenience this may have caused and would love to assist you as soon as possible. Please head to our returns page here to submit your online returns form and one of our support team will be in touch within 2 business days.